No returns/refunds on Skin Care Products, and Vitamins, due to FDA regulations safety and health precautions of other consumers and staff. All products are herbal and natural. We produce our products in a sterile environment. ALL SALES ARE FINAL. all products typically yield results within 3-12 days, vitamins 15 to 21 days. Please look at the skin chart under your directions to know when to expect to see your final results. Being consistent, and following the will get you to where you desire to be.